Returns & withdrawal
For consumer distance purchases, you generally have 14 days from receiving goods to withdraw without giving a reason. Notify us with a clear statement or the withdrawal form, and return the goods within 14 days of notifying us. Statutory exceptions apply where relevant, such as personalised goods.
Refunds are made within 14 days of notification, and may be withheld until goods or evidence of return are received. Standard outbound delivery is included; extra costs for a premium delivery choice are not. Any obligation to bear direct return costs must be disclosed before purchase. Rights concerning faulty goods are separate from withdrawal rights.